In Vietnam, the implementation of national digital transformation has been a strongly promoted initiative by the government. Especially, following the COVID-19 pandemic, online transactions have been robustly deployed and have gradually become a prevailing trend. Similar to traditional transactions, electronic transactions require certain elements to ensure their formation and performance, an effective dispute-resolution mechanism must be established to address potential issues that may arise along the way. Online dispute resolution methods, including online arbitration, will serve as a suitable mechanism for resolving disputes.

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